1 · ORDERS & PAYMENT

All prices are in Singapore dollars and include GST where applicable. Your order is confirmed once payment is received — you’ll get a confirmation on WhatsApp (and email, where provided).

We accept PayNow, major credit and debit cards, Apple Pay and Google Pay. Payment is processed securely by our payment providers; Chewbarka never stores your full card details.

Occasionally a pricing or stock error slips through. If that happens on an order you’ve placed, we’ll contact you first — you can keep the order at the corrected price or receive a full refund, your choice.

2 · DELIVERY

We deliver islandwide in Singapore. Orders placed before 2pm are usually dispatched the same working day.

• Standard delivery: 2–4 working days. Free for orders above $60; below that, the delivery fee is shown at checkout before you pay.
• Bulky or bundle orders may occasionally need an extra day — we’ll keep you posted on WhatsApp.

You’ll receive delivery updates and a tracking link on WhatsApp. If a delivery attempt fails (wrong address, nobody home for items that need a hand-over), we’ll contact you to re-arrange; repeated failed attempts may incur a re-delivery fee.

Responsibility for the products passes to you once the order is delivered to the address you provided.

3 · RETURNS & REFUNDS

Because most of what we sell is pet food and consumables, we can’t accept returns of items that have been opened or partially used — unless something is actually wrong with them.

• Damaged, spoiled or wrong item? WhatsApp us at +65 8892 4552 within 3 days of delivery with a photo. We’ll send a replacement or refund you in full — whichever you prefer. No forms, no fuss.
• Unopened, non-perishable items (litter, accessories, furniture) can be returned within 7 days of delivery in their original condition and packaging. Return delivery is arranged case-by-case.

Refunds go back to your original payment method and typically appear within 5–10 working days, depending on your bank.

4 · SUBSCRIPTIONS

Chewbarka subscriptions deliver your chosen items on a repeating schedule at a discount off retail price (the exact discount for each plan is shown when you subscribe).

• Your subscription renews automatically and your saved payment method is charged at the start of each cycle.
• You can skip a delivery, change items, pause or cancel anytime before your next billing date — via your account or just by messaging us on WhatsApp.
• If a subscribed item goes out of stock, we’ll suggest a swap or credit the difference — we won’t substitute without telling you.
• If prices ever change, we’ll notify you before your next renewal so you can decide.

5 · PROMOTIONS & REFERRALS

Unless a promotion says otherwise, one discount code can be used per order and codes can’t be exchanged for cash.

Our referral programme (“Give $5, get $5”): your friend gets $5 off their first order, and you receive $5 credit once that order has shipped. There’s no limit on how many friends you can refer — but self-referrals, duplicate accounts or other creative interpretations may result in credits being reversed and, for repeat offenders, removal from the programme.

6 · ACCOUNTS & ACCEPTABLE USE

You can shop as a guest or create an account (including logging in with a one-time WhatsApp code). Please keep your contact details accurate — deliveries and order updates depend on them.

You’re responsible for activity on your account. We may refuse or cancel orders where we reasonably suspect fraud, abuse of promotions, or resale at scale without an agreement with us — we’ll always refund anything already paid on a cancelled order.

7 · PRODUCTS & PET ADVICE

Product information on this site — including feeding guides and ingredient explanations — is general in nature and isn’t veterinary advice. Every pet is different: if your furkid has a medical condition, allergies, or is very young, senior or pregnant, please check with your vet before changing their diet.

Product images are for illustration; packaging may occasionally differ as brands update their designs.

8 · LIABILITY & GOVERNING LAW

Nothing in these terms limits any rights you have under Singapore consumer law, including the Consumer Protection (Fair Trading) Act.

To the maximum extent permitted by law, our liability for any claim connected to an order is limited to the amount you paid for that order. We’re not liable for delays or failures caused by events outside our reasonable control (for example, courier disruptions or supplier delays) — though we’ll always do our best to make things right.

These terms are governed by the laws of Singapore. If something ever goes wrong, please talk to us first — almost everything is fixable over a WhatsApp message.

9 · CONTACT

Questions about these terms or an order?

• WhatsApp: +65 8040 6965
• Email: [email protected]
• Office: 362 Upper Paya Lebar Road, #06-12, Singapore 534963

We may update these terms from time to time; the date at the top of this page reflects the latest version. Changes apply to orders placed after the update.