Terms & Conditions

Last Updated: May 29, 2025

Welcome to Chewbarka (the “Website”), accessible at www.chewbarka.sg and www.chewbarka.org. These Terms and Conditions (“Terms”) govern your access to and use of the Website, including all purchases, services, and interactions with Chewbarka.sg (“Chewbarka,” “we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

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1. General Terms

1.2 Understanding Chewbarka Terms and Conditions

1.1 Understanding Chewbarka Terms and User Rights

1.1 Acceptance of Terms

By accessing or using www.chewbarka.sg or www.chewbarka.org, you confirm that you are at least 18 years old, have the legal capacity to enter into contracts, and agree to comply with these Terms. These Terms apply to all users, including visitors, registered users, and customers purchasing products or services.

1.2 Updates to Terms

Chewbarka reserves the right to modify, update, or amend these Terms at any time without prior notice. Changes will be effective upon posting on the Website at www.chewbarka.sg/terms or www.chewbarka.org/terms. Your continued use of the Website after such changes constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.

1.3 Scope of Services

Chewbarka is an online and offline retailer offering pet-related products, including but not limited to pet food, accessories, grooming supplies, and health products. We also organise events to promote pet care and engagement. All products, services, and events are subject to availability and these Terms.

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2. Use of the Website

2.1 Account Registration

To make purchases or access certain features on www.chewbarka.sg or www.chewbarka.org, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials (username and password).
• Notify us immediately of any unauthorized use of your account.
• Accept responsibility for all activities conducted through your account.

Chewbarka reserves the right to suspend or terminate accounts that violate these Terms.

2.2 Prohibited Activities

You agree not to:

• Use the Website for any unlawful or unauthorized purpose.
• Interfere with or disrupt the Website’s functionality, including introducing viruses or malicious code.
• Attempt to gain unauthorized access to our systems or other users’ accounts.
• Reproduce, duplicate, or sell any part of the Website without our permission.

2.3 Intellectual Property

All content on the Website, including text, images, logos, and product descriptions, is the property of Chewbarka or its licensors and is protected by Singapore and international copyright laws. You may not reproduce, distribute, or modify any content without express written consent from Chewbarka.

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3. Orders and Payments

3.1 Placing Orders

• All orders placed through www.chewbarka.sg or www.chewbarka.org are subject to product availability and acceptance by Chewbarka.
• We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.
• You will receive an order confirmation via email, but this does not guarantee order fulfillment until processed.

3.2 Pricing

• All prices are listed in Singapore Dollars (SGD) and include Goods and Services Tax (GST) where applicable.
• Prices are subject to change without notice. The price at the time of checkout applies to your order.
• Any promotional discounts or codes must be applied at checkout and cannot be combined unless explicitly stated.

3.3 Payment

• We accept payments via paynow specified at checkout.
• Payments must be made in full at the time of purchase.
• By providing payment information, you confirm that you are authorized to use the payment method and that the details are accurate.
• Chewbarka uses secure payment gateways to protect your financial information, but we are not liable for any issues arising from third-party payment processors.

3.4 Order Cancellation

• You may cancel an order before it is processed for shipping by contacting us at [email protected].
• Chewbarka reserves the right to cancel orders due to stock unavailability, pricing errors, or other unforeseen circumstances. In such cases, you will receive a full refund.

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4. Shipping and Delivery

4.1 Delivery Areas

• Chewbarka delivers to addresses within Singapore. International shipping may be available for select products, subject to additional terms and fees.
• Delivery times and costs are estimates provided at checkout and may vary due to external factors such as courier delays and countries.

4.2 Delivery Process

• Orders are processed within 1–2 business days, with delivery typically within 3–5 business days in Singapore, depending on your location and the courier service used.
• You are responsible for providing accurate delivery information. Chewbarka is not liable for delays or non-delivery due to incorrect address details.
• Risk of loss or damage transfers to you upon delivery.

4.3 Delivery Issues

• If your order is delayed, damaged, or lost, please contact us at [email protected] within 7 days of the expected delivery date.
• We will work with our courier partners to resolve issues, but we are not responsible for delays caused by third parties or unforeseen circumstances (e.g., weather, public holidays).

5. Returns and Refunds

5.1 Return Policy

• Chewbarka accepts returns for eligible products within 7 days of delivery or in-store purchase, provided they are unused, in original packaging, and in resalable condition.
• Perishable items (e.g., pet food, treats) and certain health products are non-returnable unless defective or damaged.
• To initiate a return, contact [email protected] with your order number and reason for return, or visit our store during operating hours.

5.2 Refund Process

• Refunds will be issued to the original payment method within 7–14 business days after we receive and inspect the returned items.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).
• If a product is defective or damaged upon receipt, please notify us within 48 hours of delivery with photos for verification.

5.3 Exchanges

• Exchanges are subject to product availability. If you wish to exchange an item, follow the return process and place a new order for the desired product, or visit our store for assistance.

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6. Product Information and Liability

6.1 Product Descriptions

• We strive to ensure that all product descriptions, images, and specifications on the Website and in-store are accurate. However, we do not warrant that they are error-free.
• Colors and sizes may vary slightly due to lighting, screen settings, or manufacturing differences.

6.2 Product Use

• Products are intended for pet use as described. Chewbarka is not liable for misuse of products or failure to follow instructions provided.
• Consult a veterinarian before using health-related products (e.g., supplements, medications).

6.3 Limitation of Liability

• To the fullest extent permitted by law, Chewbarka is not liable for any indirect, incidental, or consequential damages arising from your use of the Website, products, or participation in our events.
• Our liability is limited to the amount paid for the product, service, or event in question.

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7. Promotions, Events, and Discounts

7.1 Promotional Offers

• Chewbarka may offer promotions, discounts, or loyalty programs, subject to specific terms provided at the time of the offer.
• Promotions cannot be combined unless explicitly stated and are valid only for the specified period.

7.2 Vouchers and Codes

• Discount codes or vouchers must be entered at checkout or presented in-store and are non-transferable and non-exchangeable for cash.
• Chewbarka reserves the right to void any voucher suspected of fraudulent use.

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8. Privacy Policy

8.1 Data Collection

• Your personal information is collected and processed in accordance with our Privacy Policy, available at www.chewbarka.sg/privacy or www.chewbarka.org/privacy.
• By using the Website or engaging with us in-store, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

8.2 Cookies

• The Website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

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9. Governing Law and Dispute Resolution

9.1 Governing Law

• These Terms are governed by and construed in accordance with the laws of Singapore.

9.2 Dispute Resolution

• Any disputes arising from these Terms or your use of the Website, products, or events will be resolved through negotiation in good faith.
• If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

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10. Miscellaneous

10.1 Force Majeure

• Chewbarka is not liable for delays or failure to perform obligations due to events beyond our control, including natural disasters, strikes, or government regulations.

10.2 Severability

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

10.3 Entire Agreement

• These Terms, together with our Privacy Policy and any additional terms provided at checkout or during events, constitute the entire agreement between you and Chewbarka.

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11. Contact Us

For questions, concerns, or feedback about these Terms or your use of the Website, please contact us at:

Chewbarka.sg
Email: [email protected]
Address: 362 Upper Paya Lebar Rd, #06-12, Singapore 534963
Phone: +65 8892 4552
Operating Hours: Monday–Friday, 9:00 AM–9:00 PM (SGT)